Good afternoon Ms. Cheng,
I should start by saying that the steps you presented here in the post are extremely useful, not only for entrepreneurs but also for educators as myself. Learning to listen to people that we influence could be a game changer that would make our job more productive and beneficial for all.
Furthermore, I am personally pursuing a movement where I invite people to become aware of the benefits of learning a language. Furthermore, I invite people to learn a language to create unity, fight xenophobia and change perception of others.This is a topic that is essential to discuss from different views to change the course on inequality. This is my blog Languages for a change https://languagesforachange.blogspot.com/
Please check it out and comment!