Excellent information. It must have been a difficult task to try and explain body language just in words rather than pictorially. ( some irony there as well!) Having long been an adviser and then moving into the teaching of advisers, I can certainly attest to anyone reading this post that recognizing body language is an absolutely invaluable tool.

Communication is part verbal, part tone and part body language. Unbeknownst to lot's of people, it is considered that the words we say(verbal) represent only 7% of the total message. Body language is considered to be a whopping 56%, whilst tone of voice is 37%.

So it's important to be able to 'read' what your clients are actually saying to you with their unspoken actions.

Adviser 'soft skills' should rank equally with technical skills, and the art of reading body language is certainly an important part.

Thanks for the post.