“Moral dilemmas make the difference between bad and good governance. Public institutions have to deal with them. However, dilemmas are often complex, which is logical because working in and for society is also complex. Addressing moral dilemmas requires time, reflection and the drive to work for the benefit of society. And although citizens might not always agree with the choices we make, we should be able to explain to them why we took a particular decision and show them that their rights and interests have been carefully considered.” “The first step is to recognise that facing a moral dilemma is not a weakness but rather a strength. Be proud that you can identify a dilemma that either you or a colleague is facing. Be open about dilemmas, and when an investigation is taking place, encourage colleagues to join it. This proactive involvement can improve the quality of decisions and contribute to increasing good governance and corporate social responsibility (CSR). It also gives you a good feeling and builds up your professional authority with others.”