The state of investor trust is ever changing. Trust is the bedrock that supports our financial markets and underpins the investment management industry. Our third investor trust survey examines changing investor expectations and how a new generation of investors and new investment tools are affecting the nature of trust.
Investors have a strong level of trust in the financial system overall, and trust in the industry has increased slightly. Nonetheless, challenges remain. Investor expectations are high and there are gaps between what investors want and what the industry delivers.
Rebecca Fender, CFA, head of CFA Institute Future of Finance Initiative, joins Kevin McPartland and Dan Connell of Greenwich Associates to examine changing investor expectations, opportunities to improve trust, and the overall implications of trust in the investment community.