In this presentation, Erika James will discuss: Ways a pressure-filled work environment can fan the flames of smoldering crises and assessing the shockingly high percentage of crises sparked by management; Prevention or mitigation of crisis through effective decision making and planning; Key ingredients for crisis leadership: Corporate mindset, effort to identify firm vulnerabilities, ability to make wise and rapid decisions, and willingness to take courageous action. This is an archived recording of a live broadcast that took place on 20 July 2015.