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Bridge over ocean
18 May 2010 Multimedia

How to Deal with Irate Clients

  1. Richard L. Peterson

In this episode, Richard L. Peterson provides a medical and emotional description of irate clients and discusses techniques for dealing with them and how advisors should frame solutions.

Richard L. Peterson provides a medical and emotional description of irate clients and discusses techniques for dealing with them and how advisors should frame solutions.

The Take 15 Series is a series of short interviews with leading practitioners on timely topics focused on the investment profession.