Nothing is more emotional to people than their money, and the volatility of the last four years has led to some of the most emotional investment environments ever seen. Whether it’s reactive clients or challenging colleagues/staff, the recent spate of financial crises has once again revealed in stark detail the necessity for financial advisors to possess strong conflict resolution skills. More than merely a way to reduce headaches, skills in conflict resolution are vital for investment professionals to manage relationships, retain clients, gather assets under management, and generally protect their businesses.

Dr. Frank Murtha of MarketPsych LLC teaches key conflict resolution skills to help increase this important competency, whatever your area of investment practice or focus. Before you watch this webcast, MarketPsych LLC would like to invite you to take their free and informative Investor Personality Test. The assessment's purpose is to reveal insights and understanding into your preferences and tendencies as an investor, and the webcast will make references to the personality factors it contains. PLEASE NOTE: In order to get your free report from MarketPsych LLC, you will need to register at the end of the assessment. Registration is free and confidential, and you will also receive a monthly newsletter from MarketPsych LLC.

This is an archived version of a presentation given on 29 March 2012.